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Open Manage trip, find your booking, and change or cancel any upcoming flight. No change fees — you pay only any fare difference. Refundable fares are refunded to your original payment; other fares become travel credit.
Check-in opens 24 hours before departure and closes 60 minutes before. We'll assign a seat if you don't have one and issue your boarding pass instantly.
Pick or change seats for every guest from your trip. Main Cabin Preferred seats carry a small fee — complimentary for Meridian Silver and above.
Track any flight by number. If a flight is delayed or cancelled we'll show the reason and the revised time.
Every fare earns miles that never expire. Elite members receive complimentary upgrades and free checked bags by tier.
Lounges in major hubs worldwide. Access with a membership, an eligible long-haul First or international Business ticket, or a day pass.