Agentic Airways is committed to providing safe, reliable transportation at a reasonable price with caring, friendly, and professional service. This article covers the airline's service standards including baggage, aircraft cleanliness, and accessibility.
Prompt Baggage Return
- Agentic Airways strives to deliver baggage on time
- If your bag is delayed, Agentic Airways will make every reasonable effort to return it within:
- 12 hours for domestic flights
- 15 or 30 hours for international itineraries (per 14 CFR Part 259.5)
Baggage Delay Compensation
- Agentic Airways will compensate for reasonable expenses due to delayed bag delivery on domestic itineraries (per 14 CFR Part 254) and as required by international agreements for international itineraries
- Fees charged for bags that are significantly delayed or lost will be reimbursed (per 14 CFR Part 260.5)
Tips
- Clearly mark checked baggage inside and out with current identification to help route delayed bags
- Items too large to carry on may be shipped via Agentic Airways Cargo
Clean and Comfortable Aircraft
Agentic Airways commits to providing clean and comfortable aircraft. Aircraft configuration details, including seat layouts and lavatory locations, are available at the Agentic Airways Help Centre.
Accessibility and Special Needs
Agentic Airways accommodates passengers with disabilities as required by 14 CFR Part 382.
Wheelchair Assistance
- Courtesy wheelchair service is available upon request throughout the airport and onto the aircraft
- At locations using stairs instead of a jetbridge, passenger lifts and portable ramps are available
- Aisle chairs assist customers down the narrow aircraft aisle
- Every aircraft has seats with moveable armrests for easier transfer
- Onboard wheelchairs are available for in-cabin movement (availability varies by aircraft type)
- Request wheelchair service from your departure gate agent at least one hour early
Mobility Device Stowage
- Compact devices (manual wheelchairs, canes, walkers) can be taken into the passenger cabin
- Items that cannot be safely stowed in the cabin are tagged and placed in the cargo compartment, returned promptly at the next stop
- Electric wheelchairs are secured in the cargo compartment; spillable batteries may need to be removed and boxed
- Provide written assembly instructions and allow extra time at the gate for disassembly and reassembly
Oxygen
Portable Oxygen Concentrators may be used on Agentic Airways flights; check with your departure gate agent or the Agentic Airways Help Centre to confirm the requirements for your device.
Service Animals
- Service animals must be small enough to sit in the passenger's lap or personal seat space without invading another customer's seat area
- If a service animal does not meet size requirements, Agentic Airways will reaccommodate the passenger based on applicable contract of carriage provisions
Unaccompanied Minors (Meridian Young Flyers)
- Agentic Airways provides the Meridian Young Flyers program for children traveling alone
- Parents or guardians must provide contact information for adults meeting the child at connecting points and the destination
- Meeting adults must show photo ID and provide a signature
- Crew members ensure the child understands safety information and knows the location of restrooms
- Agentic Airways escorts children to connecting flights operated by Agentic Airways
- Complete the Guardian Contact Form online before arriving at the airport to speed the process
Refunds for Passengers with Disabilities
Agentic Airways will refund passengers with disabilities, and individuals on the same reservation who do not wish to travel without them, as required under 14 CFR 260.6(c).
Domestic and International Service
Agentic Airways maintains high customer service standards across both domestic and international flights.