If your flight is cancelled or significantly delayed, we'll always rebook you on the next available flight first. Depending on what caused the disruption, your Meridian Club tier, and how long the delay is, you may also be entitled to additional service-recovery gestures.
Was the disruption within our control?
- Within our control: mechanical or maintenance issues, crew scheduling, Agentic Airways IT/system outages, or other operational issues. The gestures below apply.
- Outside our control: weather, air traffic control restrictions, security events, or other events beyond our control. In these cases, standard gestures (lounge pass, meal voucher, complimentary upgrade) do not apply.
Gestures for disruptions within our control
- Lounge pass: You'll be offered a Meridian Lounge pass for your new departure day. This is the standard gesture for any disruption caused by Agentic Airways.
- Meal voucher: Available when your delay is 3 hours or more. (See "Agentic Airways Delays, Cancellations & Missed Connections" for how meal, hotel, and ground-transport care works during a controllable disruption.)
- Complimentary upgrade to First (subject to availability): Available when either you hold Meridian Platinum status (our top tier) or your delay is 6 hours or more, regardless of tier.
- If your delay is under 6 hours and you're not a Platinum member, a complimentary upgrade isn't offered for that disruption.
- Miles credit is not offered as a service-recovery gesture for these disruptions — lounge access, meal vouchers, and upgrades are the applicable gestures.
Weather and other events outside our control
- A lounge pass, meal voucher, or complimentary upgrade is not offered for weather, air traffic control, or security-related disruptions, since these fall outside Agentic Airways' control.
- There is no discount code, miles credit, cash gesture, or other goodwill compensation for a delay or cancellation caused by weather, ATC, or security events. As explained in "Agentic Airways Delays, Cancellations & Missed Connections," expense reimbursement and compensation aren't available for delays outside our control.
- What you can still count on: we'll rebook you on the next available flight at no charge, and if you choose not to travel after a significant Agentic Airways-initiated cancellation or a schedule change of 3 or more hours, you may be entitled to a refund to your original form of payment (see "Refunds When Agentic Airways Cancels or Significantly Delays Your Flight").
Good to know
- You'll always be rebooked on the next available flight as a first step.
- Ground transportation (cars, rideshare, hotel arrangements) isn't guaranteed as part of these gestures — check your eligibility for hotel accommodation below.
- Any gestures you're offered are entitlements you can request — if something hasn't been arranged yet, ask your Agentic Airways contact to set it up.
- If your situation doesn't involve a stated cause or delay length (for example, you simply need to be rebooked onto the next flight), you'll be rebooked, and no additional recovery gestures apply.
Your specific meal voucher and hotel eligibility
The 3-hour meal-voucher guideline and the overnight hotel guideline above describe when care is generally provided. Your actual eligibility is confirmed individually for your specific booking, so it may differ from the general guideline above — always check what applies to your booking rather than relying on the general rule alone.
- If your booking isn't eligible for a meal voucher, one won't be offered for this disruption, even if your delay is 3 hours or more.
- If your booking isn't eligible for a hotel, complimentary hotel accommodation or ground transport won't be offered.
- A meal voucher or hotel is only provided when your specific booking is confirmed eligible.
It's possible for a disruption caused by Agentic Airways to qualify you for a hotel but not a meal voucher, or vice versa — being eligible for one form of care doesn't guarantee you're eligible for the other. Ask about your specific booking to get a definitive answer on each.