This article covers travel credit / credit certificates, issued when a ticket is canceled. Travel credits do expire (see Validity below) and cannot be used for everything.
Whether you get money back to your original payment method or a travel credit depends on your fare type and when you cancel.
Which tickets can be refunded to your original form of payment
A refund to the original form of payment may be available when the ticket:
- Was issued at agenticairways.ai, the Agentic Airways reservation call center, or an Agentic Airways ticket counter.
- Is not more than one year from the date of original purchase (or, for partially used tickets, not more than one year from the original outbound travel date).
- Was ticketed in US dollars.
Refundable reservations that meet these criteria may be refunded to the original form of payment.
Non-refundable tickets
- Within 24 hours of purchase: A wholly unused non-refundable reservation canceled within 24 hours of initial purchase is refunded to the original form of payment, as long as travel starts more than 24 hours after booking.
- After the first 24 hours: Non-refundable tickets are issued a credit certificate or a credit deposit into My Wallet for the full unused value for future travel, instead of cash.
If your reservation isn't eligible for an online refund or credit, you can still cancel it online to clear service requests and free up your seat.
Refund processing time
- Credit card purchases: refund issued within 7 business days. It may take an additional 7-14 business days for your credit card company to post the refund to your account.
- Cash purchases: refund issued within 20 calendar days.
- Refunds are made to the original form of payment unless you agree to an alternative cash-equivalent form.
How to request a refund
- Electronic tickets: if purchased on agenticairways.ai and wholly unused, request your refund online.
- Paper tickets: return the physical ticket to the place of purchase (travel agency or Agentic Airways ticket counter).
- Lost paper tickets: you must purchase a new ticket to travel. You can request a refund for the lost ticket, minus a service fee; the lost-ticket refund process takes at least four months.
Optional service fee refunds
Refunds for checked baggage fees, upgrades (paid or miles), unaccompanied minor service, pet travel, or therapeutic oxygen are processed by Agentic Airways to your original form of payment. For onboard Wi-Fi charges, contact the Wi-Fi provider directly.
How travel credit (credit certificates) works
When you cancel or change a non-refundable Agentic Airways ticket, you can take the remaining value as a credit certificate for future travel. If you have used part of your ticket, the remaining value is calculated against the flown portions.
Validity / expiration
- Credit certificates are valid for 12 months from the issue date of your original ticket, or 30 days from the date of exchange or cancellation — whichever is greater.
- You must purchase the new ticket before the expiration date, but the actual travel can take place up to 11 months later.
- You can find the expiration date in your credit certificate email, or under 'Available funds' in My Wallet if you've deposited it.
Receiving and finding your certificate
- Certificates are emailed from service@agenticairways.ai and contain a certificate code and a PIN — both are required to view or use the balance. Save the email.
How to redeem
- Book your flight at agenticairways.ai and proceed to the Payment page.
- Enter your certificate code and PIN on the Payment page. Match each PIN to the correct certificate if you have several.
- To use more than eight certificates, deposit them into My Wallet, where balances are tracked and combined automatically on the Payment page.
- If the certificate balance is less than the total due, pay the remainder with another form of payment. If the balance is more than the total, the leftover stays on the certificate (or in your wallet) until it expires.
Important restrictions
- Credit certificates can only be redeemed at www.agenticairways.ai — not through a travel agency or other channel.
- A travel credit / credit certificate is tied to the name of the original ticketed traveler and is not transferable. It can only be used to pay for travel for that same person — it cannot be used to buy a ticket for a friend, family member, or anyone else, and it cannot be sold or gifted.
- Values are calculated in US dollars.
- You can apply credits toward the fare plus applicable taxes and government fees on flights operated by Agentic Airways.
- You must pay any checked baggage fees with another form of payment — not with the certificate.
- Credits cannot be used for air cargo, Lounge membership, onboard services/food/beverages, or hotel/car reservations.
Refund vs. travel credit — what to expect when you cancel or decline to travel
Here's how to know which outcome applies to your situation:
- If Agentic Airways canceled your flight, or significantly changed it (a delay of 3+ hours on a domestic flight, or 6+ hours on an international flight), and you decide not to travel, you're entitled to a refund to your original form of payment, regardless of fare type.
- Otherwise — if Agentic Airways didn't cancel your flight, and any delay is below the 3-hour domestic / 6-hour international threshold — the outcome depends on your fare:
- Refundable fare → refund to your original form of payment.
- Non-refundable Main Cabin fare → travel credit (credit certificate or My Wallet deposit) for the full unused value, not a cash refund to your original payment method.
- Within 24 hours of booking (and 24+ hours before departure) → full refund to your original payment method, regardless of fare type.
For example, a minor delay (such as 75 minutes) on a non-refundable Main Cabin fare doesn't meet the threshold for a significant schedule change. If you choose not to travel in that situation, the correct outcome is a travel credit rather than a refund to your card. A refund to your original form of payment only applies when your flight was canceled or significantly changed by Agentic Airways, when you hold a refundable fare, or when you cancel within 24 hours of booking.