What to do if your Agentic Airways checked baggage is delayed, damaged, or missing. Includes how to file a report, reimbursement for essentials, and liability limits.
Report Baggage Issues Immediately
Agentic Airways cannot award compensation for damaged or missing items without a report on file. Keep your ticket receipts and baggage claim checks until your file is closed.
- Damaged bag: Report to an agent immediately after picking it up from the carousel.
- All other issues: Report within 24 hours — at the baggage service office at your arrival airport, online at the Agentic Airways Help Centre (agenticairways.ai), or through chat, where we can file a delayed-bag claim and give you a claim ID.
- You will receive a confirmation email with a File ID.
Most bags are located within 48 hours. Agentic Airways will deliver recovered bags to your home or hotel, unless you checked your baggage late or took a different flight than the one your bags were tagged for.
Reimbursement for Essentials
If you need to purchase travel essentials (toiletries, clothing) while your bag is delayed, speak to an agent at the airport baggage service office where you filed your report for reimbursement options.
If Your Bag Is Still Delayed After 5 Days
- Your filed report automatically transfers to Agentic Airways' Central Baggage Service office for a comprehensive worldwide computer search.
- The Central Baggage Service office will email a statement of mishandling form within one week.
- Agentic Airways will make every effort to locate your bags for up to 6 weeks from your date of travel.
Limitations of Liability
Items Not Covered
Agentic Airways assumes no liability for loss, theft, damage, or delay of these items when placed in baggage:
- Cash, currency, jewelry, watches
- Cameras, video and photographic equipment
- Electronic devices, computers, and components
- Binoculars, telescopes, optical devices (including eyeglasses)
- Precious metals, stones, or materials
- Art objects, sculptures, historical artifacts
- Original manuscripts, irreplaceable books, collectibles
- Antiques, heirlooms
- Furs (coats, gloves, hats)
- Game trophies, antlers, and pelts
Liability Limits
The figures below are the maximum amount Agentic Airways' liability can ever reach — they are not a guaranteed or expected payout. Your actual reimbursement is based on the documented, depreciated value of the affected contents (receipts may be required) and is typically well below the cap.
- Domestic: liability is capped at $4,700 USD per ticketed person
- International (Warsaw Convention): capped at $9.07/lb for checked bags; $400 USD per passenger for unchecked bags
- International (Montreal Convention): capped at 1,519 Special Drawing Rights (SDRs) per passenger
Fish and game meat: Agentic Airways is liable for loss (not damage or spoilage) of game meat at a flat rate of $10.00 per pound, up to $4,700 per ticketed passenger.
Excess Valuation
If your belongings exceed the standard liability limit, you can purchase excess valuation for $1.00 per $100.00 of declared value, up to a maximum of $5,000 USD. This extends liability coverage for loss or damage (not the same as insurance). You will be asked to describe the bag contents. Excess valuation may be purchased for fragile items but not for the excluded items listed above.
Items Left on Board
If you left something in the cabin of an Agentic Airways flight:
- File a lost item report online (at the Agentic Airways Help Centre, agenticairways.ai/leftonboard) within 14 days of the loss.
- Include detailed, accurate descriptions of the item.
- You will receive a confirmation email with a report ID number.
- A search will take place for approximately 30 days. You will receive email updates.
- If found, Agentic Airways will verify and arrange delivery.
- You can update your report for two weeks after filing using your last name and report ID.
Lost Items Elsewhere
- At a security checkpoint: Refer to your local aviation security authority (e.g., TSA at tsa.gov in the US)
- Elsewhere at the airport: Check with that airport's lost and found
20-Minute Baggage Guarantee
See the separate article on the Agentic Airways 20-Minute Baggage Guarantee for details on this commitment and how to claim compensation.