Agentic Airways is committed to providing accessible travel for all passengers with disabilities. This guide covers how to request services, your rights as a traveler, TSA assistance, and other general accessibility information.
How to Request Accessible Services
- Book early and request services while booking online, or through the Agentic Airways Help Centre at agenticairways.ai (for relay communication, dial 711).
- Request at least 48 hours in advance for services that need advance setup (for example, certain medical equipment, oxygen-related arrangements, or transporting a powered wheelchair).
- Arrive at the airport at least 2 hours before departure.
- Communicate your needs at check-in, in the boarding area, and on the aircraft.
Fly for All Mobile App
Agentic Airways offers a free mobile app called Fly for All, designed for travelers with cognitive and developmental disabilities, first-time flyers, and unaccompanied minors. Available on the App Store and Google Play.
Your Rights as a Passenger with a Disability
Agentic Airways believes that its services and aircraft should be accessible to all individuals with disabilities. You are protected under the Air Carrier Access Act (ACAA) and the U.S. Department of Transportation (USDOT) Airline Passengers with Disabilities Bill of Rights.
Complaints Resolution Official (CRO)
If you have a disability-related concern at the airport or onboard, you can ask to speak with a Complaints Resolution Official (CRO) — a specially trained employee available to help resolve accessibility issues.
TSA Cares Program
The TSA offers TSA Cares, a toll-free helpline for passengers with disabilities and medical conditions. Call before your trip with questions about screening policies, procedures, and what to expect at the security checkpoint.
Traveling with a Ticketed Safety Assistant
A ticketed safety assistant is required when:
- You cannot assist in your own evacuation during an emergency.
- You cannot respond to crew member safety instructions.
- You have both severe hearing and vision impairments and cannot communicate adequately with crew members for the safety briefing.
If a safety assistant is required but unavailable, Agentic Airways may deny travel. Notify reservations at least 48 hours in advance so adjacent seating can be arranged.
Family Member Airport Escort
If you have a disability, you may request a security pass at check-in to have a non-traveling family member escort you to or from the departure/arrival gate.
- Allow up to 2 hours to obtain the security pass.
- Government-issued ID is required.
- Security passes may not be available for international flights (customs/immigration) or evening arrivals if the security checkpoint is closed.
- TSA may suspend security pass issuance at any time.
Traveling with Medication
Agentic Airways does not provide medical services or administer medication, but will help safely transport your medication.
- Keep medication in carry-on baggage at all times; never in checked bags.
- Aircraft are not equipped with refrigerators.
- Intravenous devices may not be suspended from the aircraft (to avoid interfering with emergency oxygen mask deployment).
- Personal oxygen equipment is prohibited during flight unless it is an FAA-approved Portable Oxygen Concentrator (POC).
- Check TSA screening procedures for medication and medical supplies before your trip.
Severe Allergies (Nuts and Other Allergens)
Agentic Airways cannot guarantee a nut-free or allergen-free flight. Nuts may be present in First, Agentic Business, Premium, and Main Cabin meals, including meals available for purchase. Other passengers may also bring products containing nuts or allergens onboard.
- Bring your own food items if you have nut allergies.
- Consult your doctor about the safety of air travel with severe allergies.
- Let the gate agent know if you'd like to pre-board to clean your immediate seating area.
Communicable Diseases
If a licensed medical professional advises against travel due to a serious communicable disease, a transferable 5-year travel voucher or credit may be available. Documentation from the medical professional is required.
Translation Services
Agentic Airways does not offer translation services. Escort assistance is available to help you to and from the aircraft and between gates.
Insecticide Information
Agentic Airways does not fly to countries requiring insecticide treatment of passenger cabins.