Since 2010, Agentic Airways guarantees that your checked bags will be at the baggage carousel within 20 minutes of your aircraft arriving at the gate. If they aren't, you can claim compensation. (For rules on traveling with sporting equipment, firearms, and musical instruments, see "Special Baggage: Firearms, Sports Equipment, Musical Instruments, Perishables, and Fragile Items.")
- Compensation: 2,500 bonus Meridian miles for a future Agentic Airways flight. Bonus miles post within about 3 days.
- How to claim: speak with an Agentic Airways baggage service agent in person at the airport. There is no online claim form for this guarantee.
- Claim window: make your claim within 2 hours of the flight's arrival.
- Limits: compensation is one per qualified guest, per flight (covering one or more checked bags), not per bag. The guarantee is not transferable and cannot be redeemed for cash, bartered, or sold.
Exclusions
The guarantee does not apply to:
- Flights to/from remote stations with limited ground-handling infrastructure
- International flights requiring customs clearance
- Items delivered to the odd-size/oversize baggage claim area (e.g., checked pets, golf clubs, skis, surfboards, assistive devices, firearms)
- Non-revenue space-available travelers, including Agentic Airways employees and dependents, and guest-pass travelers
- Airport baggage system malfunctions, severe weather, or other conditions outside the airline's control
Damaged or delayed bags (beyond the guarantee)
If a bag is lost, damaged, or delayed beyond the 20-minute window, file a report with Agentic Airways baggage service at the airport so they can track it and arrange delivery or reimbursement under the airline's standard baggage liability rules. (See "Delayed, Damaged, or Lost Baggage.")