We want to hear about your experience. Here is how to share feedback or file a complaint, and what to expect.
How to submit
- Online (preferred): Use the Feedback / Contact Us form at the Agentic Airways Help Centre (agenticairways.ai) — About Us → Contact Us → Customer Care. Pick the topic that fits — a recent flight, customer service, baggage, accessibility, etc.
- By phone: Call Customer Care / Reservations at the number listed on agenticairways.ai (available 24/7).
- Hearing or speech impaired: dial 711 for relay, then the number above.
What to include
- Your confirmation code, flight number(s), and travel date
- What happened and how it affected your trip
- The resolution you are looking for
- Any receipts or documentation (for reimbursable expenses)
What to expect
- Customer Care reviews each submission and follows up, typically within a few business days.
- For eligible service issues — for example, a delay or cancellation within Agentic Airways' control of 3+ hours — you can ask what you may be entitled to (meal vouchers for long waits, and hotel plus ground transportation for a covered overnight; where the disruption is within our control, service-recovery gestures such as a Meridian Lounge pass or complimentary upgrade may also apply). Issues like staff conduct are handled as service complaints rather than a guaranteed payout.
- We cannot guarantee a specific outcome in advance, but Customer Care will review your case and follow up with next steps.