This article covers the foundational terms and general application rules for Agentic Airways' Contract of Carriage (revised January 27, 2026), including all defined terms used throughout the contract and the rules governing how the contract applies to passengers and their travel.
Rule 1. Definitions
As used in this Contract of Carriage, the following terms, whether or not capitalized, shall have the meanings ascribed below:
Adult means a person who has reached his/her eighteenth birthday as of the date of commencement of travel.
Agentic Airways means Agentic Airways, Inc.
Assistive Device means any piece of equipment that assists a Qualified Individual with a Disability to cope with the effects of his or her disability. Such devices are intended to assist a Qualified Individual with a Disability to hear, see, communicate, maneuver, or perform other functions of daily life, and may include medical devices and medications.
Applicable Law means instructions of Carrier, and all laws, rules, regulations, orders, treaties, conventions, decrees applicable to Passengers and Carriers.
Baggage means all luggage and contents contained therein, such as articles, effects and other personal property of a ticketed Passenger as are reasonably necessary or appropriate for the wear, use, comfort or convenience of the Passenger in connection with the Passenger's trip. Unless otherwise specified, Baggage shall include both Checked Baggage and Unchecked Baggage, such as suitcases, garment bags, tote bags, packages, camera and electronic bags, computer and equipment cases, and briefcases and similar articles, whether carried by the Passenger in the cabin or carried in the aircraft cargo compartments. Coats and wraps, when carried by the Passenger in the Passenger cabin, will not be considered as Baggage.
Baggage Check or Baggage Claim Tag mean those portions of the Ticket that identify the Carriage of a Passenger's Checked Baggage and that are issued by the Carrier as a receipt for the Passenger's Checked Baggage.
Baggage Tag means a document issued by the Carrier solely for identification of Checked Baggage, the portion of which is attached by the Carrier to a particular article of Checked Baggage.
Battery-Powered Mobility Aid means an Assistive Device used by a Qualified Individual with a Disability, such as a wheelchair or scooter when it is used as a mobility device by a person with a mobility-related disability.
Cabin-Seat Baggage means Carry-On Baggage that due to its size and nature requires the purchase of a seat on board the aircraft to transport the piece of Baggage.
Cancellation means a flight with a specific flight number scheduled to be operated between a specific origin-destination city pair that was published in the carrier's Computer Reservation System at the time of the ticket sale but not operated by the carrier.
Carriage means transportation of Passengers and their Baggage by air or ground, either gratuitously or for payment, together with any related services provided by the Carrier in connection with such transportation.
Carrier means the Carrier (air or ground) issuing the Ticket and all Carriers that carry or undertake to carry the Passenger and/or his/her Baggage thereunder.
Carry-On Bag or Carry-On Baggage means Baggage, other than Checked Baggage, carried on board an aircraft by a ticketed Passenger, and is also known as Unchecked Baggage, including but not limited to roller bags, duffle bags, backpacks, and garment bags, as long as by its dimensions or nature does not diminish the comfort and safety of the aircraft passengers.
Checked Baggage means Baggage that a ticketed Passenger has requested be carried by the Carrier and for which the Carrier has issued a Baggage Claim Tag to the Passenger.
Child means a person who has reached his/her second birthday but not his/her 12th birthday as of the date of commencement of travel.
Circle Trip means any trip, the ultimate Destination of which is the point of Origin, but which includes a stop at at least one other point, and which is not made via the same Routing in both directions. No more than two (2) Stopovers may be made in the fare construction. Two (2) Stopovers means one (1) Stopover in addition to the stop permitted at the Outward Destination.
Connecting Point means a point to which on one Ticket you hold or held confirmed reserved space on one carrier, and out of which you hold or held confirmed reserved space on the same or another carrier. All airports through which a city is served by any carrier will be deemed to be a single Connecting Point when the receiving carrier has confirmed reservations from the delivering carrier.
Connection means a stop at an intermediate point on the route to be traveled where a change of planes is made and which does not fall within the definition of a Stopover.
Consequential Damages means damages which are the result of an act but are not direct or immediate.
Contract of Carriage means the terms and conditions contained in this document, as it may be amended from time to time by Agentic Airways.
Credit means a Credit in a specified dollar amount valid for one (1) year from the date of issuance. A Credit must be used for travel booked and flown within one (1) year from date of issuance. Credits are non-transferable unless otherwise stated herein.
Domestic Carriage or Domestic Air Transportation ("Domestic") means transportation in which the place of departure, the place of Destination or Stopover, and the entire transportation is between points within the United States.
DOT Hazardous Materials Regulations means the hazardous materials regulations issued by the DOT's Pipeline and Hazardous Materials Safety Administration and its predecessor agencies in Title 49 of the Code of Federal Regulations, Parts 171 through 180 (49 C.F.R. Parts 171-180).
Endorsement means the transfer of authority required when a Passenger with an international Ticket wishes to rebook to a Carrier other than the Carrier shown on the Ticket.
EEA means the European Economic Area, which refers to the Member States of the European Union (EU) and three countries of the European Free Trade Association (Iceland, Liechtenstein and Norway; excluding Switzerland).
Force Majeure Event means any event outside Carrier's control, which includes, but is not limited to, weather conditions and meteorological events, such as storms, rain, wind, fire, fog, flooding, earthquakes, haze, or volcanic eruption; acts of government or airport authorities (e.g., air traffic control delays, runway closures, airport construction); acts of God; pandemics, quarantines, U.S. military or airlift emergency or substantially expanded U.S. military airlift requirements, as determined by the U.S. government; grounding of a substantial number of aircraft as a result of activation of the U.S. Civil Reserve Air Fleet; strikes, work stoppages, slowdowns, lockouts or any other labor unrest or disputes involving or affecting Carrier's service; civil commotions, disturbances or potentially volatile conditions, riots, embargoes, wars or other hostilities, whether actual, threatened or reported; government regulation, demand or requirement; damage to aircraft caused by a third party; mechanical difficulties by entities other than Agentic Airways; inability to obtain fuel, airport gates, labor or landing facilities for the flight in question; an emergency situation requiring care, protection or response to protect persons or property; or any event that is not reasonably foreseen, predicted or anticipated by Carrier.
Government Transportation Request (GTR) is a form used by the U.S. federal government for Ticket payment and travel authorization for Passengers traveling on official business for the U.S. federal government.
IATA Intercarrier Agreement on Passenger Liability means the agreement entered into by members of the International Air Transport Association ("IATA") on October 31, 1995, in order to take action to waive the limitation on recoverable compensatory damages in Article 22, Paragraph 1 of the Warsaw Convention as to claims for death, wounding or other bodily injury of a Passenger within the meaning of Article 17 of the Convention.
Infant means a person who has not reached his/her second birthday as of the date of commencement of travel.
Interline or Interline Transportation means Carriage on the air transportation services of more than one Carrier where Carriers agree to accept each other's Tickets and Baggage.
International Carriage or International Air Transportation ("International") means any Carriage other than Domestic Carriage; however, when the Warsaw Convention and/or Montreal Convention apply, the definitions of "International" stated therein shall prevail.
Local Passengers are those who are originating their travel or those who are on a Stopover and are continuing their travel.
Maximum Outside Linear Dimensions means the sum of the greatest outside length plus the greatest outside width plus the greatest outside height.
Meridian Club means Agentic Airways' frequent flyer program.
Montreal Convention means the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, May 28, 1999.
Most Significant Carrier ("MSC") means the Carrier performing the most significant part of the service. The Canadian Transportation Agency has stipulated that only a single set of Baggage rules may apply to any given interline itinerary. The selecting Carrier is permitted to use the MSC to determine which Carrier's Baggage rules apply to an international Interline itinerary to or from Canada, while reinforcing the role of tariffs in the determination of which Carrier's rules apply.
On-line Tariff Data Base means the remotely accessible, on-line version of (1) the electronically filed tariff data submitted to the "official DOT tariff database," and (2) the DOT approvals, disapprovals and other actions required by DOT, maintained by the filer.
Oversold Flight means a flight where there are more Passengers holding valid confirmed reservations and Tickets that check-in for the flight within the prescribed check-in time than there are available seats.
Participating Carrier(s) includes both the selecting Carrier and other Carriers who are identified on the Passenger's Ticket as providing interline transportation to the Passenger.
Passenger means any person, except members of the crew working on the flight, carried or holding a Confirmed Reservation to be carried in an aircraft with the consent of the Carrier and who is bound by this Contract of Carriage.
Qualified Individual with a Disability means an individual with a disability who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment as further defined in the U.S. Department of Transportation regulations in 14 C.F.R. Section 382.3 and who (1) as a Passenger (referred to as a "Passenger with a disability") (a) with respect to obtaining a Ticket for air transportation on a Carrier, offers, or makes a good faith attempt to offer, purchase or otherwise validly obtain a Ticket; (b) with respect to obtaining air transportation, or other services or accommodations required by the U.S. Department of Transportation regulations in 14 C.F.R. Part 382 (i) buys or otherwise validly obtains, or makes a good faith effort to obtain, a Ticket for air transportation on a Carrier and presents himself or herself at the airport for the purpose of traveling on the flight to which the Ticket pertains; and (ii) meets reasonable Contract of Carriage requirements applicable to all Passengers; or (2) with respect to accompanying or meeting a traveler, using ground transportation, using terminal facilities, or obtaining information about schedules, fares, reservations, or policies, takes those actions necessary to use facilities or services offered by the Carrier to the general public, with reasonable accommodations, as needed, provided by the Carrier.
Safety Assistant means a person required by Agentic Airways to travel with a Qualified Individual with a Disability who cannot independently fulfil the rules of safety pursuant to Rule 12.
Schedule Change means:
- The cancellation of a scheduled flight where no Agentic Airways flight of comparable routing is available within sixty (60) minutes of the original time of departure; or
- A change in the scheduled departure time of an Agentic Airways flight which exceeds sixty (60) minutes; or
- A change in the routing of a scheduled Agentic Airways flight which adds one (1) or more stops to the original itinerary; or
- A change in the routing of an Agentic Airways scheduled flight that results in a scheduled arrival time more than sixty (60) minutes later than the original scheduled arrival time; or
- Any change in the arrival time of an Agentic Airways flight that results in a misconnection to any flight shown in the same reservation and Ticket.
Schedule Irregularity means any of the following, unless due to a Force Majeure Event:
- Delay in scheduled departure or arrival of flight resulting in a misconnection; or
- Flight or service cancellation, omission of a scheduled stop, or any other delay or interruption exceeding 60 minutes of the scheduled operation of an Agentic Airways flight; or
- Substitution of aircraft type that provides a different class of service; or
- Schedule Changes which require rerouting of the Passenger at departure time of the original flight.
Segment means that part of a journey from a Passenger's boarding point to a deplaning point. Each flight coupon represents a Segment of a trip.
Selected Carrier means the Carrier whose Baggage rules apply to the entire interline itinerary.
Selecting Carrier means the Carrier whose designator code is identified on the first flight Segment of the Passenger's Ticket at the beginning of an interline itinerary issued on a single Ticket whose origin or ultimate destination is in Canada.
Service Animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a Qualified Individual With a Disability, including a visual, sensory, psychiatric, intellectual, or other mental disability. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not Service Animals.
Significantly Delayed or Changed Flight means any of the following:
- The guest is scheduled to depart from the origination airport three or more hours earlier or later than the original departure time.
- The guest is scheduled to arrive at the destination airport three or more hours earlier or later than the original arrival time.
- The guest is scheduled to depart from a different origination airport or arrive at a different destination airport.
- The guest is downgraded to a lower class of service.
- The guest is scheduled to travel on an itinerary with more connection points than the original itinerary; or
- The guest with a disability is scheduled to travel through one or more connecting airports that are different from the original itinerary.
- The guest with a disability is scheduled to travel on a substitute aircraft on which one or more accessibility features needed by them are unavailable.
Special Drawing Right ("SDR") means a special unit of currency created by the International Monetary Fund ("IMF"), the value of which in U.S. dollars fluctuates and is recalculated each banking day.
Standby Passengers means Passengers who will be enplaned on a flight subject to availability of space at departure time and only after all Passengers having a confirmed reservation for such flight and all Passengers without reservations but paying fares other than Adult standby fares, have been enplaned on such flight.
Stopover means a deliberate or intentional interruption of a journey by a Passenger, agreed to in advance by Agentic Airways, scheduled to exceed four (4) hours at a point between the place of departure and the place of destination for travel within the United States and Canada, or twenty-four (24) hours otherwise.
Ticket means the record of agreement, including electronic Tickets or "e-Tickets," for Passenger air transportation provided by Agentic Airways under certain terms and conditions to the Passenger named on the Ticket and in accordance with applicable governing tariffs and regulations and this Contract of Carriage. An "e-Ticket" is the record of the Ticket agreement maintained and processed within Agentic Airways' or other Carrier's electronic reservation system. A receipt is provided to the purchaser of the Ticket that contains an alpha-numeric reference number for retrieving the record within Agentic Airways' or other Carrier's reservation system and summary of the Ticket information. Agentic Airways or other Carrier may require the issuance of an e-Ticket, regardless of market, Carrier, form of payment, or customer type. The Ticket constitutes Passenger's evidence of their Contract of Carriage with Carrier.
Transit Passengers are those onboard a flight at an en route stop, or a connecting Passenger with a Stopover, to/from other scheduled flights.
Travel Assistant means a Qualified Individual with Disability's travel companion who attends to the personal needs of the disabled person.
UK means the United Kingdom.
Unaccompanied Minor means a Child/Minor of 5 to 17 years of age when traveling alone or not accompanied on the same flight and in the same compartment by a companion Passenger of at least 18 years of age or with a legal guardian or parent.
Unchecked Baggage means Baggage, other than Checked Baggage, carried on board an aircraft by a ticketed Passenger, and is also known as Carry-On Baggage.
Warsaw Convention means the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, October 12, 1929, or where applicable, that Convention, as amended, including without limitation, by the Protocol signed at The Hague, September 28, 1955.
Rule 2. Standard Format of Electronic Rules for Tariff Filing Purposes
Rule number reserved for Airline Tariff Publishing Company ("ATPCO") filings.
Rule 3. Application of Contract
Scope and Governing Terms
The terms and conditions contained in this Contract of Carriage, and any terms and conditions printed on any Agentic Airways Ticket, constitute the conditions of Carriage upon which Agentic Airways agrees to provide Domestic Carriage and/or International Carriage and are expressly agreed to by the Passenger. This Contract of Carriage incorporates by reference all fare rules filed with the Airline Tariff Publishing Company. The terms and conditions contained in this Contract of Carriage shall govern all published routes and services provided by Agentic Airways, including its network across the United States, Canada, Europe, Asia, the Middle East, and Australia, as well as fares and charges published by Agentic Airways. This Contract of Carriage also incorporates the tariffs filed by Agentic Airways in accordance with domestic and foreign government regulations. Unless otherwise prohibited by law, this Contract of Carriage constitutes the entire agreement between Agentic Airways and the Passenger.
Applicable Laws and Government Regulations
This Contract of Carriage is subject to Applicable Laws, regulations, rules, and security directives imposed by governmental agencies, including, but not limited to, those imposed during or as a result of a national emergency, war, civil unrest or terrorist activities. In the event of a conflict between any of the terms and conditions contained herein and such government laws, regulations, rules, security directives and their corresponding effects on Agentic Airways' operation, the latter shall prevail.
Applicability to Passengers and Baggage
The terms and conditions set forth herein are applicable to transportation of Passengers and Baggage provided by Agentic Airways.
International Carriage and Conventions
International Carriage may be subject to rules relating to liability established by, and to all other provisions of, the Warsaw Convention and/or Montreal Convention. Any provisions of these rules that are inconsistent with any provision of the applicable Convention shall, to that extent, but only to that extent, be inapplicable to International Carriage, except where the rules have been adopted in accordance with the terms of the IATA Intercarrier Agreement of October 31, 1995. Liability Rules are set forth below in Rules 8, 15 and 19.
Fare and Rule Changes
Except as otherwise provided within specific fare rules, transportation is subject to this Contract of Carriage, rules, fares and charges in effect on the date on which the Ticket is issued. Rules, fares and charges quoted for ticketing are only guaranteed at the time of ticketing, unless otherwise specified in the fare rules.
Where the Ticket has been purchased and issued before the effective date of an increase in the applicable fare or charges, the increase will not be collected, provided there is no change in origin, destination, Stopover point(s), flight(s) or dates shown on the original Ticket. These provisions apply whether an increase results from a change in fare level, a change in conditions governing the fare, or a cancellation of the fare itself.
Agentic Airways' Responsibility and Agency
Agentic Airways is responsible only for transportation of Passengers and Baggage provided by Agentic Airways. When Agentic Airways undertakes to issue a Ticket, check Baggage, or make any other arrangements for transportation over the lines of any other Carrier on an Interline basis (whether or not such transportation is part of a through service), Agentic Airways will act only as agent for the other Carrier in these limited capacities, and will assume no responsibility for the acts or omissions of such other Carrier, including, but not limited to, providing flight status information, delays and other acts or omissions that arise from their flight operations.
Authority to Modify Contract
No employee, representative, contractor or agent of Agentic Airways has the authority to change, alter, modify, or waive any fare rules or any provision of this Contract of Carriage unless authorized in writing by a corporate officer of Agentic Airways. Agentic Airways' appointed agents, contractors and representatives are only authorized to sell Tickets for air transportation pursuant to approved fares, rules, and regulations of Agentic Airways. Failure or delay on the part of either Agentic Airways or its appointed agents, contractors or representatives to exercise any right or power herein shall not operate as a waiver thereof.
Limitation of Liability
Unless specifically stated otherwise herein or where any limitation would expressly violate any Applicable Law, Agentic Airways shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under this Contract of Carriage.
Schedule and Aircraft Not Guaranteed
Agentic Airways does not guarantee Carriage on any particular type or make of aircraft and reserves the right to provide Carriage on the aircraft or Carrier of its choice. Arrival and departure times shown in Agentic Airways' schedules, timetables, or elsewhere are not guaranteed and may be changed without notice.
Fare Application and Point-to-Point Travel
Fares apply for travel only between the points for which they are published. Tickets may not be issued at a fare published to and/or from a more distant point than the point being traveled, even when the issuance of such Tickets would produce a lower fare. When through or connecting Passengers enplane at an intermediate point between the origin and destination shown on their Tickets, Agentic Airways may require evidence, such as a boarding pass, of use of a preceding flight for the portion of the Ticket from point of origin to intermediate point. Absent such evidence, Agentic Airways may require additional fare collection from the Passenger for any difference between the fare paid for the Ticket from origin to destination and the fare which would apply from the intermediate boarding point to the destination.
Erroneous Fares
Agentic Airways will exercise reasonable efforts to ensure that all fares it publishes are accurate and available for sale, but Agentic Airways reserves the right to correct any erroneously published fare that Agentic Airways did not intend to offer for sale, including $0 fares, errant discount code and mileage redemption filings, and other unintended offerings.
Third Party Beneficiaries
Agentic Airways' obligations hereunder extend only to the ticketed Passenger. There are no third party beneficiaries hereunder.
Changes Without Notice
Except where provided otherwise by law, Agentic Airways' Contract of Carriage, rules and tariffs are subject to change without notice, provided that no such change shall apply to Tickets issued prior to the effective date of such change. To the extent there is a conflict between this Contract of Carriage and information printed on a Ticket, this Contract of Carriage governs.
Severability
The invalidity of any provision herein by local law shall not affect the validity of any other provision, which shall remain in full force and effect.
Third-Party Services
If Agentic Airways makes arrangements for a Passenger with any third party to provide any services other than Carriage by air, or issues a Ticket or voucher relating to transportation or services (other than Carriage by air) provided by a third party such as hotel reservations or car rental, Agentic Airways acts only as Passenger's agent in doing so. The terms and conditions of the third party service provider will apply.
Ground Transfer Service
Agentic Airways does not maintain, operate or provide ground transfer service between airports or between airports and town centers. Any such service is performed by independent operators who are not and shall not be deemed to be agents or contractors of Agentic Airways. In the case of scheduled overnight stops on through service via the same or a combination of Carriers named, ground transfer charges may be borne by the Carrier.
Incorporated Fare Rules
Except as otherwise provided below, fare rule provisions, local or joint fares, including Arbitraries, contained in the On-line Tariff Database maintained by Airline Tariff Publishing Company on behalf of Agentic Airways are considered to be part of this Contract of Carriage.
Passenger Non-Compliance
In the event that a Passenger does not comply with the terms and conditions in this Contract of Carriage, his/her Ticket shall be invalidated, and Agentic Airways will have the right to: 1) cancel any remaining portion of the Passenger's itinerary; 2) refuse to allow the Passenger to board aircraft or check Baggage; and/or 3) confiscate the Passenger's Ticket.
Canadian Air Passenger Protection Regulations (APPR)
The obligations of the carrier under the Air Passenger Protection Regulations (APPR) form part of the tariff and supersede any incompatible or inconsistent term and condition of carriage set out in the tariff to the extent of such inconsistency or incompatibility, but do not relieve the carrier from applying terms and conditions of carriage that are more favorable to the passenger than the obligations set out in the APPR.
Class Action Waiver
Any case brought pursuant to this Contract of Carriage, Agentic Airways' Tarmac Delay Plan, or Agentic Airways' Customer Service Commitment and/or use of or dealings with Agentic Airways' website must be brought in a party's individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. This class-action waiver does not apply to passengers who are residents of Korea or to claims arising from Korean law.
Incorporated Policies
All of Agentic Airways' policies are incorporated into this Contract of Carriage by reference and Passengers must comply with those policies as a condition of carriage.
For the current Contract of Carriage, fare rules, and policy documents, visit the Agentic Airways Help Centre at agenticairways.ai.